Privacy Policy

Privacy Policy


Who We Are


Balkan United Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant Data Protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Balkan United‘s registered office is in Sofia, Bulgaria, Mladost 4 district, bl. 408, ap. 11. We are registered on the Commercial Register Bulgaria; UIC 206063529 and act as the data controller when processing your data. If you have any questions/comments about privacy, you should contact us at


Information We Collect

Balkan United Ltd processes your personal information under either ‘consent’ or ‘legitimate business interests’ so that we can provide you with information on our product range or so that we can improve our products in response to concerns that are raised from time to time. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect is:

Name, Postal address, E-mail, Contact phone number.


How We Use Your Personal Data (Legal Basis for Processing)

Balkan United Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you consent to us providing you with products or information on our product ranges you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

We use consent where we collect your personal data to provide a service and to ensure that requests are completed and can be sent out to your preferred address. We use the legitimate interests’ legal basis for processing customer complaints as the information provided may be required to meet the requirements of the EU Food Safety Regulations.


Your Rights

You have the right to access any personal information that Balkan United Ltd processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data
  • If we did not collect the data directly from you, information about the source


If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.


Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. If Balkan United Ltd uses a third-part to respond to consumer enquiries, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.


Safeguarding Measures

Balkan United Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.


How Long We Keep Your Data

Balkan United Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.


Cookie Notice

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie‘ which would be stored on your browser. ‘Cookies’ are small text files that are stored by your browser (e.g. Internet Explorer, Safari, Chrome) on your computer or mobile device. They allow websites to store information such as user preferences or enable website tracking and analytics to function correctly. If you do not wish for cookies to be used, you can change your cookie settings within your browser preferences. The information collected in this way can be used to identify you unless you modify your browser settings.


Lodging A Complaint

Balkan United Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint.


Data Protection Lead

Balkan United Ltd

Mladost 4, bl. 408, entr. 5, ap. 11

Sofia 1715


Telephone number: +359 877 31 33 31


Alternatively, you can write to the ICO Bulgaria